On a Mac?
Instructions to set up Remote Access Desktop on your Apple/Macintosh device to connect to your Office PC Workstation.
On Windows? Keep reading...
*Due to the complexity of how different internet providers regionally & internationally allow specific protocols to pass though their internet networks we have provided three methods of connectivity. These changes are required to be applied to your home / off campus PC or laptop for connectivity back to your office workstation.*
Start your Remote Desktop client app (your current username or it can be in this format “FirstName.Lastname@ales.ualberta.ca” or the previous old “FacultyDomainName\your_user_name” format).
Obtain the “Computer IP address (your campus workstation)” from the ALES IT staff if it is not already provided in your “Remote Desktop Connection” app;
Expand “Show Options” & then click on “Advanced” tab then click on “Settings” (connect from anywhere);
Check mark (radio button select) “Use these RD Gateway server settings” (Bypass RD Gateway server for local addresses remains checked) & then type in the required information Server name “alesrds.ales.ualberta.ca” & check mark the “use my RD Gateway credentials for the remote computer”.
Preferred configuration method
If this method gives you an error message and / or fails to connect to your PC, carry on to “Alternate configuration method #1"
Alternate configuration method #1
(uncheck “Bypass RD Gateway server for local addresses")
If this method gives you an error message and / or fails to connect to your PC, carry on to “Alternate configuration method #2"
Click “OK” & return to main screen to click back to “General” tab & click on the “Connect” button to
complete your connection.